FAQs

CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?

Yes, it is possible to check out as a guest. However, if you do decide to create an account, you get the opportunity to save shipping and billing addresses in the address book, you can view your order history and find tracking numbers for current orders.

THE ITEM IN MY CART IS NO LONGER AVAILABLE. WHAT CAN I DO?

Due to the nature of our business, we supply very limited quantities of each item. If an item is no longer available, it means someone placed an order before you. We suggest you subscribe to email notifications for the item you are interested in, and if it becomes available, we will email you so you can place your order.

CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN CONFIRMED?

Unfortunately, we are currently unable to change or cancel your order once it is confirmed. You can choose to not receive the shipment, which will then be returned to us, or you may use our return service.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payments through credit or debit card and e-banking.

WHY HAS MY ORDER BEEN CANCELLED?

If we do not receive a payment, your order will be cancelled automatically. Please place another order if you still want your items.

IS SHIPPING INCLUDED IN THE PRICE?

Shipping fees are not included into the price and will be added to your order during the check-out process before the purchase.

WHAT ARE MY DELIVERY OPTIONS?

Our delivery options may vary. View what’s currently available at checkout.

Local pickup from Bohomey office is FREE. You must contact us before coming.

Shipping in Baltics on orders over €100 is FREE.

Omniva or DPD Parcel Lockers: 2.90 Eur. Receive your purchase within 1-4 business days after your order has been accepted.

Omniva or DPD Courier: 3.90 Eur. Receive your purchase within 1-4 business days after your order has been accepted.

During high season and Sale, delivery might take a little longer.

Note: if our couriers are unable to deliver your order, it will be automatically returned to Bohomey.

WHEN AND HOW CAN I USE MY TRACKING NUMBER?

As soon as your order is dispatched you will receive a shipping confirmation with a tracking link. The link is active when the carrier has picked up and scanned your shipment, which is why the link may not work the minute you receive it in the shipping confirmation.

WILL I HAVE TO PAY ANY TAXES OR DUTIES?

The customer is responsible for payment of any VAT, custom duties taxes and related charges applicable to their order upon delivery. If your order is being shipped outside of the EU, you may need to pay VAT, customs duties taxes and related charges in order to receive your order. There could be a delay in delivering your order if you don’t pay the charges immediately.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges.

If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this. Once you have paid, your order will be delivered to you.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us.

CAN I EXCHANGE ITEMS?

Currently we do not offer exchanges. If you would like a different size or colour, please use our return service for the incorrect items and place a new order for the right ones.

WHAT IF THE ITEM I RECEIVED IS FAULTY OR DAMAGED?

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at hello@bohomey.com so we can review the matter.

HOW DO I RETURN AN ITEM?

We understand that sometimes things just don’t work out, so Bohomey will accept returns on purchases, providing the request is made within 14 days of receiving the package and meets our return policy. See theReturnspage for more information.

HAVE YOU RECEIVED MY RETURN?

As soon as your return has reached our warehouse we will send you an email. If it has been more than 10 days since you sent it back and you still have not heard from us, please contact us at hello@monartus.com and we will resolve the issue.

WHEN WILL I RECEIVE MY REFUND?

When your return has been received, we will process it as soon as possible. When processing is complete and the refund has been issued, it may take up to 14 days before the amount is in your account, depending on your bank or credit card issuer. We will issue the refund in the form of payment originally used for the purchase, unless you have explicitly requested something else in your refund request.

HOW CAN I CONTACT YOU?

You can contact us by sending an e-mail to hello@monartus.com and one of the customer service team will get back to you as soon as possible. Our customer service team is available online 7 days a week, Monday - Sunday. We aim to reply within 24 hours.

WHAT SIZE SHOULD I ORDER?

We get it, sizing can be difficult, that’s why we are here to help! Come chat with us on Instagram or Facebook Messenger or send us an email at hello@monartus.com and we’ll help you figure out the best size for you.

WHERE ARE BOHOMEY PIECES MADE?

Bohomey pieces are designed and made in Lithuania. If different, it will be specified in product description.

AN ITEM I LIKED IS OUT OF STOCK. WILL IT BE BACK?

We truly believe that less is more, so we supply very limited quantities of each item. If an item is out of stock, it might come back in case someone else returns it. We suggest you subscribe to email notifications for the item you are interested in, and if it becomes available, we will email you so you can place your order.

WHICH PAYMENT METHOD DO YOU OFFER?

We accept payments through credit or debit card and e-banking.

CAN I PAY CASH UPON DELIVERY?

Cash payment is not available.

Please be advised that when returning an order, the refund is made to a Bank card or Bank account, using the details provided in the application for a refund.

If you have any issues with payment, please contact us.

- Machine wash: permanent press, warm 30°C, or 85°F.
- Do not bleach.
- Drying: Permanent press, gentle cycle, low heat.
- Ironing: Warm 150°C or 300°F.
- Dry cleaning: any solvent except tetrachlorethylene.
- Read more about how to take care of your linen products in section Care Instructions.

- Machine wash: warm 30°C, or 85°F.
- Do not bleach.
- Drying: normal cycle, low heat.
- Ironing: Warm 150°C or 300°F.
- Do not dry clean.
- Read more about how to take care of your linen products in section Care Instructions.